Give me my Feedback!!!!

Today’s class started with Prof. Mandi explaining about business and its product. This product was unusual, and it is not the idea that promoted its status, it is a more primary factor i.e. the availability of the product. Many of them are still lingering with the idea of procuring a prototype and here we are with a business in front of us that sells these products. “3D” Printing. 

Prod Mandi has given the model made from the printer and circulated it through the class. We were looking at what we only read through news and internet. It now dint look as distant as it was produced. The class now discussed about various possibilities. One such concern was the misuse of the printer in the future scope of action. I agree with Prof Mandi’s view that the adulteration of an idea exists in every invention, but the cause should supersede such apprehensions as it would deter the very motive of the idea.

Another concept that was floated post establishment of the business is the feedback. Feedback is an essential component of any business. It is the only way one can bridge the gap between expectations and result, both being separated by supplier and consumer ideologies.

It also becomes a source of motivation in cases of positive feedback and creates a base for improvement and excellence. For every successful company there exists a feedback mechanism they rely on.Lets take on the example of a professor taking feedback from the students.This is a live example as professor Mandi infact took some feedback from the students to understand what would motivate the students to write more blogs.

The main characteristics of successful feedback mechanism are

1)                    It is descriptive rather than evaluative

2)                    It is specific rather than general

3)                    It is directed toward the behavior that the receiver can do something about

4)                    It is well-timed.

5)                    It involves the amount of information that the receiver can use

6)                    It involves sharing of information rather than the amount we would like to give

7)                    It is solicited rather than imposed

8)                    It takes into account both needs of the receiver and  giver of the feedback

9)                    It concerns what is said and done and does not ask “why”

10)                  It is followed by attention to the consequences of the feedback

11)                  It is an important step toward authenticity

Samsung Galaxy S4 is a perfect example of a creation of feedback implementation. It has implemented features that the consumers expected from a smart phone. Pausing of the video when one looks away from the screen is not a new idea, but noticing such subtle requirements through the feedback mechanism and implementing it in the next product is an achievement in itself.